At Eastern Heart Victoria we provide a high quality and professional level of patient care. As part of this care, we welcome feedback from patients about their care or interaction with Eastern Heart Victoria. We understand that in some circumstances it may be necessary for relatives, carers, or advocates to raise concerns or make a complaint on your behalf.
You can provide feedback:
- Via telephone phone contact on 8892 2222
- In person
- Via email reception@ehvic.com.au
- Via our Consumer Feedback and Complaints Form
We also welcome feedback where you have received a high level of care.
To ensure we can deal with your feedback, we ask that you include:
- What occurred and when
- What outcome you would like to see
If you would like to be contacted about your feedback, please provide your contact details – this is not mandatory though. If you do choose to provide your contact details, you acknowledge we will use this information to follow-up your feedback and contact you about your feedback as appropriate.